Порядок обращения

1. 1

   Submit Your Request

   Fill out the Electronic Complaint Service form with your contact details, category, and a clear description of your issue.

2. 2

   Verification

   The program office reviews and verifies the submission, typically within 1–2 working days.

3. 3

   Follow-Up

   Relevant staff investigate and coordinate a response. You may be contacted by phone or email for additional information.

4. 4

   Resolution

   You will receive a response or resolution via the contact details you provided, generally within 5 working days depending on complexity.